At Sunward Travel Services USA, we understand that travel plans can change. This Cancellation Policy outlines the terms and conditions for cancellations, refunds, and related charges. By booking with us, you agree to the policy below.
All cancellation requests must be submitted in writing via email or official communication channels. Cancellations are only considered valid once acknowledged by our team.
Cancellation fees may apply depending on the type of package, travel dates, and supplier policies (such as airlines, cruise lines, and hotels). Charges typically increase closer to the departure date, and some bookings may be partially or fully non-refundable.
Certain services, including promotional offers, discounted packages, or special deals, may be non-refundable. This will be clearly communicated at the time of booking.
Eligible refunds will be processed after deducting applicable cancellation fees and supplier charges. Refund timelines may vary depending on payment methods and third-party providers, and may take several business days to complete.
In some cases, changes or rescheduling may be possible instead of cancellation. Such requests are subject to availability and may involve additional costs as per supplier policies.
Failure to appear for a scheduled trip, flight, cruise, or hotel booking (no-show) will result in full cancellation of the booking with no refund applicable.
Sunward Travel Services USA works with third-party providers. Cancellation terms from airlines, cruise lines, and hotels will also apply and may override standard conditions.
We are not liable for cancellations caused by circumstances beyond our control, including but not limited to natural disasters, weather conditions, political unrest, pandemics, or government restrictions. Refunds in such cases will depend on the policies of the service providers.
